Returns

Olli Ella is committed to delivering high quality products to our customers and we want you to be 100% happy with your online purchase.

We offer full refunds or store credit if the product does not meet quality standards or if you change your mind.

Returns must meet the below conditions:

• Is returned within 30 days of order delivery
• Has not been used or worn
• Is not soiled or damaged
• Has original packaging and tags
• Item was not purchased on sale
• If you have received a free item during a Gift/Buy One Get One Free promotion, this must also be returned, otherwise the value will be deducted from your refund

Due to hygiene reasons underWARES briefs are unable to be returned for a change of mind or incorrect size purchase.

If you opt for store credit for your return, we will waiver the return shipping fee.

If you prefer to return for a refund, for all change of mind returns, shipping is at the customer's expense.

To start your return, please click here and follow the prompts.

For Domestic Returns: Through the above link you will be able to generate a prepaid return postage label, which you will need to print and attach to your return package.

The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount. If you opt for store credit this shipping fee will be waivered.

For International Returns, you will need to arrange your own shipping and send your return to:

ATT: Olli Ella Returns
Hemisphere Freight Services
53-65 Whitehouse Road
Ipswich, Suffolk
IP1 5PB

Please note returns sent to any other Olli Ella address will not be accepted and/or may incur a £10 redelivery fee

Please return your product in its original packaging and return within 30 days of receiving your order.

Packages received after this period will not be accepted.

Once we receive returned goods and they prove to be in original condition with packaging, we will process your store credit or refund directly to the original method of payment used for purchase.

If you need any further assistance with your return please contact our Customer Happiness Team at customerservice@olliella.com

If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you.

We’re so sorry to hear this!

For faulty or damaged items please click here and follow the prompts.

Once your image has been reviewed, we will get in touch with a resolution.

If you need further assistance with this please contact our Customer Happiness Team at customerservice@olliella.com

For all change of mind returns, shipping is at the customers expense for refunds, or waivered when opting for store credit.

Please note shipping costs, sale items (sale apparel returns accepted) and gift certificates are non-refundable.