Olli Ella is committed to delivering high quality products to our customers. We understand that sometimes things can go wrong.
We offer full refunds or 110% credit notes, if the product does not meet quality standards or if you change your mind.
Some conditions as follows;
Is returned within 30 days of order delivery
Item arrived faulty
Has not been used or worn
Is not soiled or damaged
Has original packaging and tags
Return authorisation number has been issued
Due to hygiene reasons underWARES briefs are unable to be returned for a change of mind or incorrect size purchase
If all of the above conditions are met, please use the below process when requesting to return product:
Contact our Customer Happiness Team on firstname.lastname@example.org to request authorisation number. Please explain reason for return, request a credit note or a refund, and reference your order number. If you are claiming a faulty item, please send in photos to support your claim.
Once return has been authorised you will be issued a RA#. Please return product in original packaging and return within 30 days of receiving your order.
Packages received after this period or without a RA# will not be accepted. We suggest using a tracked service as we are not responsible for any goods lost in transit.
Once we receive returned goods and they prove to be in original condition with packaging and documentation, we will process the credit note or refund. Please note that Olli Ella is not responsible for transit costs for returned items. These are at the customer's expense unless a product has a fault. *Excluding WARES
Where a credit note is issued, it will be at 110% of your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed, it will then be available to use immediately through our online store.
I think I have a faulty product, what should I do??
We now offer free returns on WARES apparel (excludes underWARES briefs) for all domestic orders. Please reach out to our Customer Happiness Team following the returns process and our team will issue you a returns authorisation number for your return. You will receive a free shipping label inside your parcel. Easy!
Please note shipping costs, sale items (sale apparel returns accepted) and gift certificates are non-refundable.