Returns

Olli Ella is committed to delivering high quality products to our customers. We understand that sometimes things can go wrong.

We offer full refunds or 110% credit notes, if the product does not meet quality standards or if you change your mind.

Some conditions as follows;

• Is returned within 30 days of order delivery
• Item arrived faulty
• Has not been used or worn
• Is not soiled or damaged
• Has original packaging and tags
• Item was not purchased on sale
• Due to hygiene reasons underWARES briefs are unable to be returned for a change of mind or incorrect size purchase

For all change of mind returns on products outside of our WARES range, shipping is at the customers expense. Simply reach out to customerservice@olliella.com to begin your returns process. 

If all of the above conditions are met, please use the below process when requesting to return product:

1. Contact our Customer Happiness Team on customerservice@olliella.com to request your return. Please explain reason for return, request a credit note or a refund, and reference your order number. If you believe you have received a faulty item, please send in photos to support your claim.
2. Please return your product in its original packaging and return within 30 days of receiving your order.
3. Download and complete your returns form, please pop this in with your return item.
4. Please return your product to the below address:
   
   Attn: Olli Ella Returns
   Hemisphere Freight Services
   53-65 Whitehouse Road
   Ipswich, Suffolk
   IP1 5PB

Please note returns sent to any other Olli Ella address will not be accepted and/or may incur a £10 redelivery fee

Packages received after this period will not be accepted. We suggest using a tracked service to ensure your return reaches us safely.

Once we receive returned goods and they prove to be in original condition with packaging and documentation, we will process the credit note or refund. Please note that Olli Ella is not responsible for transit costs for returned items. These are at the customer's expense unless a product has a fault. *Excluding WARES

If you’d like to contact us about a product that you received as a gift. Please make sure to provide us with the name or email address of the original purchaser so we can locate their order and assist you further.

If the purchase was made through one of our stockists, please refer to the below section “I purchased through a stockist”

If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you. Alternatively, if this period has been exceeded, you can reach out to our wholesale team on b2b@olliella.com, who will be happy to look into this for you.

To ensure they can help you as quickly as possible, please provide the following information:

• Product Name
• Photos of any fault along with the swing tag, showing the Olli Ella batch number
• Stockist Name
• Date of purchase
• Any proof of purchase you may have

Where a credit note is issued, it will be at 110% of your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed, it will then be available to use immediately through our online store.

Faulty or damaged items can be returned by following the above process. Please contact customerservice@olliella.com

We now offer free returns on WARES apparel (excludes underWARES briefs and bodysuits) for all domestic orders. Please reach out to our Customer Happiness Team following the returns process and our team will issue you a returns authorisation number for your return. You will receive a free shipping label inside your parcel. Easy!

For all change of mind returns on products outside of our WARES range, shipping is at the customers expense. Simply reach out to customerservice@olliella.com to begin your returns process. 

Please note shipping costs, sale items (sale apparel returns accepted) and gift certificates are non-refundable.