Frequently Asked Questions

We offer a flat rate of £4.95 for standard packages within England, Wales & Scotland as well as £11.95 for Northern Ireland. We also offer express shipping at a rate of £6.95 for England,Wales, Scotland & £29.95 for Northern Ireland. You can calculate shipping on each product page or in your cart. Free shipping is available for orders over £75. For more information view our Delivery page. 

All UK placed before 12pm GMT will be shipped the same day. Once your order is dispatched it can take approximately 2-3 business days to be delivered. Express shipping is available for UK orders and will take approximately 1-2 to be delivered. During busy sale or launch periods, there may be slight shipping delays. For more information view our Delivery page.

Once your order is dispatched you will receive your shipping confirmation, plus tracking details for your order to your email address.

You are currently on our UK site - all prices are charged in GBP. You can also shop in USD via our US site, EUR via our EU site, and AUD via our AU site.

We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to.

We hope you love your online purchases, however if you change your mind we offer 30 Day Returns on all items. We also offer 110% credit as an alternative to refunds. We now offer free returns on WARES apparel (excludes underWARES briefs and bodysuits) for all domestic orders. You can find our full Returns Policy and instructions on our Returns page.

After adding all items to your cart, proceed to the checkout. You will then have the option to add your promo code to your order. You can use one promo code per order. If you are having trouble applying your promo code, please contact our customer happiness team at customerservice@olliella.com

To reach our Customer Happiness Team, you can chat to us live on the website using the chat function, you can email us on customerservice@olliella.com or if you prefer to speak on the phone, you can call us on 020 7713 8668. However you like to chat with us, we’re here to help xx

PS: If you happen to wait unusually long for someone on chat, just leave your email and the team will get back to you once they’ve finished making their cuppa ; )

We've recently adjusted some of our prices on selected products across different regions. From time to time, it's necessary to change prices to align with changes in labour costs, materials and services. We continue to provide our customers with the highest quality product which has people and the planet at the forefront of consideration.

Olli Ella's world headquarters are located in beautiful Byron Bay. We also have offices in London and Los Angeles. You can find all of our products online or at our many stockists globally.

Olli Ella's warehouse and staff are in full operation, however due to the increased demand in the UK’s delivery network there may be a 3-5 day delay in the delivery time of your order. For any delays or disruptions to your local area please check Royal Mail for domestic orders and DHL Updates for International Orders.

Our warehouse team is working in split shifts to ensure operations are experiencing minimal disruption. In the event of exposure, the secondary team would take on the operational duties. Any team member experiencing symptoms will not be attending site and can perform their duties remotely, where possible. Safety and hygiene is always our utmost priority.